FAQ
DOES YOUR MOBILE BAR BRING THE ALCOHOL?
We bring everything you will need for your party except the alcohol, which will need to be purchased by you. We will provide you with a detailed list of suggested liquor and bottle sizes for you to purchase based on your desired cocktails, number of guests, and serve time. We will also be happy to recommend beer, wine, and champagne choices and amounts based on your event.
WHAT WILL HAPPEN AFTER YOUR BARTENDERS ARRIVE?
We will arrive about 1.5 - 2 hours before your expected serve time to get everything set up and organized. We ask that you leave all of the alcohol you would like us to serve in a designated area that we can access and arrange in a way that makes serving your guests as smooth as possible. If you have specialty bottles of wine or spirits that are for specific people, please let us know before our serve start time. Once bar service begins we will be 100% focused on you and your guests.
WHAT TYPES OF PERMITS, INSURANCE & LICENSING IS REQUIRED?
Each of our bartenders have both Oregon (OLCC) and Washington (MAST) service permits, which legally allows them to serve alcoholic drinks to your guests. Once service starts is it imperative that we be the only ones serving it for the duration of your event. In addition, guests may not bring their own alcohol and serve themselves. We will not serve alcohol to anyone who is under 21 and does not have a valid form of ID. If our bartenders feel that anyone over 21 is attempting to give drinks to minors, we reserve the right to cut off service. Top It Off carries general event and liquor liability insurance. Some venues may require you to get your own event insurance.
WHAT IS YOUR PAYMENT/REFUND POLICY?
We require a deposit of 50% at the time of booking to hold your reservation. The remaining balance is due 30 days before your event. Before your final payment is due we will reach out to you to confirm that the serving hours, guest count and package add ons are correct, and will adjust our final amount due accordingly. Should you need to cancel your event, your full deposit, minus $250 administrative cost, will be refunded to you if cancellations are made more than 60 days before your event date. Cancellations made within 59-31 days before your event date will receive 50% of the deposit, minus $250 administrative cost. Due to the planning and preparation that goes into each event, cancellations made within 30 days of your event cannot be refunded. We understand even the best laid plans can go awry, and if your event needs to be rescheduled we will not charge a fee as long as we can accommodate the new date. Please note that our schedule fills up months in advance, especially during the summer season, and we may not be able to fit you back in last minute. If this is the case, the refund policy will still be in place. We do accept last minute bookings if our bartenders are available, and full payment will be due at the time of booking if made less than 30 days from the event. We accept cash, checks, credit/debit cards, Venmo, CashApp, PayPal.
CAN YOU SERVICE NON-ALCOHOLIC EVENTS?
Absolutely! We can service events of any kind. Most of our cocktails can be made into delicious mocktails. We are happy to work with you to offer other non-alcoholic beverages of your choosing.
WHERE ARE YOU BASED AND HOW FAR DO YOU TRAVEL?
We are based in the Portland metro area, but we serve all of Oregon & Washington. Please note that we do charge our hourly rate for distances greater than 20 miles from Portland and there may be additional charges for very lengthy travel.
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